Privacy Policy

Information We Collect

As you interact with our drawing fundamentals platform, we collect various kinds of data to tailor your learning experience and improve our offerings.

Personal Information

We gather details you provide directly when creating an account or reaching out to us. This includes your name, email address, phone number, and any messages you submit through our contact forms. When you sign up for our drawing courses, we also collect information about your artistic background and learning objectives.

Usage Data

We automatically capture information about how you use our site and learning platform. This includes pages you visit, time spent in different sections, completed drawing exercises, and technical details like your IP address, browser type, and device information.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyze site performance. You can adjust cookie settings through your browser preferences.

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your information helps us deliver quality educational content and keep our drawing platform running smoothly. We are devoted to using your data responsibly and only for legitimate purposes.

Educational Services

We use your data to grant access to drawing courses, track your progress through various skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization aims to create more effective pathways for developing your drawing fundamentals.

Communication and Support

Your contact details enable us to respond to inquiries, provide important course updates, and offer technical support when needed. We may also send periodic newsletters about new drawing techniques, showcased artwork, or platform improvements if you’ve opted in to our communications.

Platform Improvement

Usage data helps us identify which drawing exercises are most helpful, spot areas where learners struggle, and create new content addressing common learning challenges. This analysis is performed in aggregate form to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain circumstances, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We enforce strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We collaborate with trusted third-party providers who help operate our platform, process payments, send emails, and deliver customer support. These providers access only the information necessary for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If GlassRibbonGlen is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will inform you via email and explain any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by applicable laws, court orders, or governmental requests. This includes situations involving potential threats to safety, fraud investigations, or violations of our terms.

Your Rights and Choices

Under applicable privacy laws, you have specific rights regarding your personal data.

Access and Correction

You may request access to the personal information we hold about you and ask us to correct inaccuracies. We will provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You can request deletion of your personal information, and we will comply unless we have legitimate reasons to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You’ll still receive essential notifications about your account and course enrollment.

Cookie Management

Most web browsers let you manage cookies through their settings. You can choose to accept all cookies, reject certain types, or receive prompts before cookies are stored. Blocking essential cookies may impact site functionality.

Data Security and Retention

We implement comprehensive security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular audits, and restricted access controls. We employ industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We retain your personal information only as long as needed to provide our services, meet legal obligations, or resolve disputes. Account data is typically kept for three years after closure, while course progress data may be retained for up to seven years for educational record purposes.

International Transfers

While our main operations occur in Canada, some service providers may process data in other countries. We ensure adequate protections through contractual safeguards and compliance with applicable privacy laws for international transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in compliance with applicable privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child's data, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we've collected from their child, request deletion, and refuse further collection or use of their child's data. We provide clear mechanisms for parents to exercise these rights.

If you believe we have collected a child's information without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will inform you of significant changes via email or prominent notices on our website.

Minor changes may be posted without individual notification, so we encourage you to review this policy regularly. The "Last Updated" date at the top indicates when the most recent changes were made.

Your continued use of our platform after policy updates indicates your acceptance of the revised terms. If you disagree with any updates, you may stop using our services or contact us to discuss your concerns.